ORDERS
Can I change the shipping address for my order?
We will be happy to change the shipping address for your order! Please email our team by sending email to support@lilybrews.be with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the billing address for my order?
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed.
Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Can I change the email address to my order?
Yes! Please email our team by sending email to support@lilybrews.be with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
I received a package, but it wasn’t my order.
We’re so sorry for the mix up with your order! Please email our team by sending email to support@lilybrews.be with your order number and pictures of the following: the order slip on the outside of your box and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery.
I received broken item(s) in my order.
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our team by sending email to support@lilybrews.be within 14 days of delivery so that we may help you further. Please be sure to provide photos of your broken products with a photo of the closed/open delivery box so we can best assist you!
DELIVERY
My package says delivered, but I didn’t receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
When will my order ship?
Our products usually – key word usually – ship within 3-5 weeks based on the breweries’ production schedule! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the BPost website, though!
If your package returns to us due to an incorrect address, we will get in touch with you through the email provided in your account details!
How do I track the delivery of my order?
Yay, you are so close to receiving your beers! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
You can also track your order using the following link:
BPost: track.bpost.cloud
What countries do you ship to?
We only ship to Belgium, at the moment.
TECHNICAL
Do you have a phone number I can contact?
We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.
If you can’t find what you’re looking for or need help regarding your order, our team will be more than happy to assist you! Please contact us by sending email to support@lilybrews.be!
How do I contact your PR team?
Are you a member of the media? If so, please email media@lilybrews.be for media inquiries only.
How do I close my account with Lily Brews?
Oh no, we're sorry to see you go! Please email our team by sending email to support@lilybrews.be and we will make sure your account is closed.
